Questions, answered.

Arrive with clean lashes — no mascara, oil-based makeup, or skincare near the eyes. Contacts out is easiest if you wear them.

It's easiest to arrive without any. Mascara and eyeliner right at the lash line make mapping and bonding harder to do cleanly.

Yes, but most clients find it more comfortable to take them out for the appointment. Bring a case if you'd rather remove them here.

Classic, hybrid, or volume — Hailey will walk through what suits your eye shape and natural lashes during your consultation. Browse the Gallery or Services page first if you already have a direction in mind.

Most first sets run 1.5–2.5 hours depending on the style. Fills are typically an hour. You'll get an exact window when you book.

A quick conversation about your eye shape, natural lash pattern, and the look you want, before any mapping or application starts.

Every 2–3 weeks keeps a set looking full and intentional. Waiting longer usually means a new full set instead of a fill.

If more than about 40% of a set has grown out, or it's been several weeks since your last appointment, a full set usually fits better than a fill. See the Services page for specifics.

Individual lashes shed on their natural cycle, so full sets generally hold for 2–3 weeks before needing a fill.

Keep them clean and brush them gently with a spoolie. Avoid oil-based products near the lash line — oil breaks down the bond.

Yes, once they've fully set — usually a few hours after your appointment. After that, water on its own isn't a problem.

Oil-based skincare, rubbing your eyes, sleeping face-down, and your own natural lash cycle all play a part.

Not for every booking. If your appointment requires a deposit or card on file, that requirement is shown before checkout is complete. See the Policies page for the full booking process.

Rescheduling and cancellation guidelines are listed on the Policies page.

Every booking, cancellation, and late-arrival guideline lives on the Policies page.